Frequently Asked Questions (FAQs) about the NDIS and Mycarehub.

Here are the questions we are often asked, but if there’s something we’ve missed, please visit our contact page or call 0410 102 273 (0410 10 CARE).


The NDIS can be complex to navigate and overwhelming at times. If you need assistance, please feel free to contact us. Following are answers to the questions we get asked.

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. 

The NDIS website can be found here.

The National Disability Insurance Agency (NDIA) is the independent agency responsible for implementing the National Disability Insurance Scheme (NDIS).

To apply for the National Disability Insurance Scheme (NDIS), you will need to provide information about your disability and the kinds of supports you need. You can get this information from doctors, specialists, allied health workers and disability support services. The application process is likely to be long and involved. You’ll need to think about what services and budgets to apply for in your NDIS plan. 

The first part of the process is to contact the NDIS and fill in an Access Request Form.

Our team can also assist people to understand how to access the Scheme.

People applying for National Disability Insurance Scheme (NDIS) funding must be older than six years of age and younger than 65 years of age.

You do ! 

Your NDIS plan will tell you how much funding you will receive for each support but it’s your decision how funds are managed. You can choose to manage the funding in your NDIS plan yourself (self managed), you can choose a plan manager to support you to manage the funding in your NDIS plan (plan managed) or you can nominate the NDIA to to support you to manage the funding in your NDIS plan (NDIA managed).

Yes, if your circumstances change. If something happens that affects the supports you need, just let the NDIS or your Support Coordinator know or contact us, and we’ll work with you to get your plan reviewed.

A National Disability Insurance Scheme (NDIS) plan outlines your goals and aspirations for living a full and equal life. It also names what services or supports you need. Plans can take into account your current needs and future goals.

Only if it’s identified as one of your goals. A big part of the thinking behind the NDIS is that living a full life starts with being a part of your community and having the same opportunities as everybody else. Getting a job and participating in the economy can greatly improve your circumstances and your well-being, which is why it could become a goal in your plan. 


After contacting us, our friendly staff will assist you every step of the way and through the following steps 3 easy steps to get the supports to live your best life:

Your Support Plan: we will meetup with you to understand your needs and goals and create a Support Plan tailored to your needs and goals.

Your Care Team: once we’ve created your Support Plan with you, we will match you with a care team that suits your personality, preferences and lifestyle.

Your Best Life: get supports that meet your needs and achieve your goals with the support of an awesome team by your side.

A service agreement is a contract between you, the NDIS participant, and a service provider like Mycarehub. At Mycarehub, the service agreement is the start of our relationship. It sets out what we can expect from each other. It also describes how and when the support will be provided, as well as the costs and the fees you need to pay.

For more information on service agreements please visit the NDIS website.

Yes.  The NDIS is designed to enable choice and control for people with a disability. This includes flexibility in how you spend your funding in your NDIS plan. You are able to receive services from multiple providers simultaneously or to switch providers at any time.


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Family owned and operated. We are not a large corporate entity, giving us more flexibility to offer personal, tailored services to everyone in our community.
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